Refund Policy

I. Payment & Refund clause

• For all services bought, 50% of the order amount would be towards the activation / administration fees & the rest 50% would be refunded on pro-rata basis, considering the usages of the services. Customer agrees that the refund process would take at least 21 days after the complete documentation has been received by the Finance team for processing such refund.Where Subscription Fees increased it shall be payable at or within such time as stated in the invoice (s) issued by the Company to the User.
• The Subscription Fees shall be paid by the User on demand. In case the user disputes the same for any reason whatsoever, he shall make the payment towards the Subscription Fees increaseded subject to the decision of the Company on the dispute. In the event of Company's deciding the dispute in the User's favor, the Company shall refund to the User any excess amount paid by the User free of interest.
• Any delay in the payment by the User of any sums due under this Agreement, the Company shall have the right to charge interest on the outstanding amount from the date the payment became due until the date of final payment by the User.

II. Charge Back Policy

• Payment for the services offered shall be on 100% advance basis.
• Payment for service once subscribed to by the subscriber, is not refundable and any amount paid shall stand appropriated.
• Refund if any will be at the sole discretion of the Company only.
• User acknowledges and agrees that the Company at its sole discretion and without prejudice to other rights and remedies that it may have under the applicable laws, shall be entitled to set off the amount paid by a subscriber / user, against any amount (s) payable by user to the Company under any other agreement or commercial relationship towards other products / services.
• The Company offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Subscribers card / bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days / holidays of financial institutions.

III. Cancellation

• Company shall reserve the exclusive right to cancel any content whatsoever from being published or reflected on its website or in any other mode. The cancellation charges payable to the User shall be at the applicable rates laid down in the cancellation and refund policy.
• For Platinum listing packages, there shall be no cancellation or refund of orders booked / payments made via online payment options (except in the case of Check & Demand Draft). Cancellations requests for orders placed via check / demand draft can be made only before such payment is realized by the Company.

IV. SECURITY

• Transactions on the Site are secure and protected. Any information entered by the User when transacting on the Site is encrypted to protect the User against unintentional disclosure to third parties. The User's credit and debit card information is not received, stored by or retained by the Company / Site in any manner. This information is supplied by the User directly to the relevant payment gateway which is authorized to handle the information provided, and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
• To protect the secrecy of user identification and / or password the User shall take all such measures as may be necessary (including but without limiting to changing his password from time to time and shall not reveal the same to any other person (s).
• Since a user identification is necessary to access the Service; the User shall use only his own user identification.
• It is agreed by the User that he acquires no rights to any mailbox number or / and the User identification or / and circuit reference or / and any codes assigned to him by the Company. The User further agrees that except as otherwise proved herein, the Company reserves the right to change or / and re-assign the same to the User, at its sole discretion without being liable to the User for any kind of damages or / and relief or / and any other consequence / s.
• In the event of theft or / and loss of User identification or / and password or / and security word, the User shall notify the Company immediately via telephone or / and concurrently in person provide the Company with a written notice to the same effect. The User shall remain liable for use of the Services by any third party until such theft or loss is notified to the Company.
• The password and username being made available to the customer shall be used only by the organization named by the customer and the employee of the organization. The User shall take all necessary pre-cautions to prevent un-authorized access or / and leakage of username or / and password being provided by the Company to him.